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Refund Policy

Your Satisfaction is guaranteed

If within 30 days of receiving any Mastery product or service, you are dissatisfied with it for any reason we will accept the return of any physically delivered product and provide a full refund of all licensing fees. Fees for electronically delivered products will also be refunded within 30 days of delivery if you are dissatisfied.

Return Requests

Please make requests for refunds by sending an email to our return department:

Shipping info

Mastery Technologies, Inc.
41214 Bridge Street
Novi, MI 48375

Return shipping is at your expense using the carrier of your choice.


If you are dissatisfied with a Mastery product and would like a different Mastery product please make your request to a Mastery Sales representative at (800) 258-3837 or email

Getting Help

  1. Top Support Issues
  2. FAQs
  3. Contact Us Online or 1-800-258-3837 (press 1 for customer service)

Minimum System Requirements

VOD Courses

Devices Supported
Browsers Supported
  • Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
  • If Flash is installed on your computer, it needs to be version 12 or higher

Non-Mastery (Partner) Courses

  • See individual product pages

Advantage™ Courses

  • Microsoft Windows Operating System
  • Internet Explorer 11
  • Windows Media Player 11 or greater
  • MasteryNet™ Player
  • Must have .wma and .wmv file extensions associated with Windows Media Player