Free Training On Demand
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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
23 to 33 minutes
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
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Do you think you are a good listener? Evaluate your listening skills with this Video On Demand training. Once you have identified areas for improvement use the program as a development tool.

Listening is a communication skill we must nurture; it does not develop on its own. Our listening pace is usually faster than the rate at which people speak, giving us leftover mental time we can use or abuse. This is just one area of listening explored in this training program. This video demonstrates ways to focus on the speaker, how to avoid daydreaming and how understanding the speaker's point of view is beneficial. Learn the importance of paying attention to non-verbal cues, taking notes and providing feedback to the speaker.

Being an active listener saves time, frustration, mistakes, and subsequently improves efficiency. Use this training video to help develop active listening skills.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Anyone who needs to work on active listening

The course presents the following topical areas:
  • Introduction
  • How Listening Works
  • Barriers to Listening
  • Talking
  • When Listening is Withheld
  • Active Listening
  • Conclusion

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